Return Policy

At Snapcarto, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return process. Please read our Return Policy below to ensure a smooth return experience.

1. Return Eligibility

You may return most new, unopened items within [X] days of receipt for a full refund or exchange, subject to the conditions below.

  • Condition of Return: Items must be in the same condition as when you received them. This means they should be unused, unworn, and in their original packaging with all tags, labels, and accessories intact.

  • Non-Returnable Items: Some items are not eligible for returns, including:

    • Personalized or customized products

    • Gift cards

    • Perishable goods (e.g., food, beauty products)

    • Products that have been opened or used (e.g., electronics, intimate items) unless they are defective.

2. How to Initiate a Return

To start the return process:

  1. Log into Your Account: Go to your Snapcarto account and find the order you wish to return.

  2. Request a Return: Follow the prompts to request a return. You may be asked to provide a reason for the return and upload a photo of the item if necessary.

  3. Return Authorization: Once your return request is processed, you will receive a Return Authorization (RA) number and return instructions.

  4. Packaging the Item: Pack the item securely in its original packaging, if possible. Ensure the item is protected from damage during shipping.

3. Return Shipping Costs

  • Free Returns: For eligible returns, we offer free return shipping within [X] days of receiving the order.

  • Customer-Paid Shipping: After the free return window, the customer is responsible for the cost of return shipping unless the item is defective or incorrect.

  • Non-Returnable Fees: If an item is returned in a non-resellable condition (e.g., damaged, missing parts), we may charge a restocking fee or refuse the return.

4. Refund Process

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Once we receive your returned item, please allow [X] business days for the return to be processed. Refunds typically appear on your account within [X]–[X] business days depending on your payment provider.

  • Partial Refunds: If the item has been opened, used, or damaged, we may issue a partial refund based on the condition of the returned product.

5. Exchanges

If you would like to exchange an item for another size, color, or product, please follow the return process to initiate the return. Once we receive your returned item, we will process the exchange and ship the new item to you.

6. Defective or Damaged Items

  • Damaged During Shipping: If your item arrives damaged or defective, please contact us within [X] days of receiving the product. We will provide you with a return label and send a replacement at no additional charge.

  • Manufacturer Defects: If your item has a manufacturing defect and is within the return window, we will issue a full refund or exchange, including any return shipping costs.

7. Late Returns

We accept returns within [X] days of delivery. Returns initiated after this period may be subject to a restocking fee, or we may not be able to accept the return.

8. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be canceled, and you will need to follow our return policy after receiving the product.

9. Gift Returns

If you received a gift from Snapcarto and would like to return it, we can offer store credit or an exchange for a different item. Please ensure that the item is eligible for return according to our guidelines.

10. Contact Us

If you have any questions about your return, or if you need further assistance, please reach out to our customer service team via our Contact Us page.